A good friend purchased a Dell Laptop just prior to being assigned as a government responder for the oil spill cleanup. He was deployed to Mobile, AL. On the way there he noticed a problem with the laptop. I have documented his trials and tribulations at blog.intelligistgroup.com. The reason I blogged in the first place was not to highlight the customer service failure — those happen all the time — but the fact that Dell is a Gulf state based company and here was someone in their backyard trying to clean up a national disaster who needed help.
The entries are as follows: